Customer Feedback

Dear Esteemed Customer,

In our dedication to become an even better supplier, we kindly ask you to complete this questionnaire, where we ask for feedback on how your company look’s upon us as a supplier. We would therefore highly appreciate if you could spend a few minutes to answer the questions in the table below and return this form to us by Email at (vk_jodhani@balasorealloys.com) or Fax at (+91 033 – 22295693). This will help us to take necessary actions for improving our products/ services.

Name of the respondent :
Company name :
Address :
Email id :
Phone Number :
Date :

Name of the respondent :

Company name :

Address :

Email id :

Phone Number :

Date :

Please attribute the weightage percentage you will give to a ferro alloy manufacturer on the bellow four factors for performance evaluation. Sum total of there four factors should be 100%.
A) Product Quality
B) Image/ Reputation of Company
C) Order Execution
D) Service Attitude
TOTAL in %

Please attribute the weightage percentage you will give to a ferro alloy manufacturer on the bellow four factors for performance evaluation. Sum total of there four factors should be 100%.

A) Product Quality

B) Image/ Reputation of Company

C) Order Execution

D) Service Attitude

TOTAL in %

A) PRODUCT QUALITY

BALASORE ALLOYS LIMITED

OTHER INDIAN PRODUCERS

CHINESE PRODUCERS

SOUTH AFRICAN PRODUCERS

ANY OTHER ORIGIN

1. Overall product quality

2. Specified Size

3. Consistency in product quality

4. Packaging of products

5. Availability of the product

Comment to Improve

B) IMAGE/ REPUTATION OF COMPANY

BALASORE ALLOYS LIMITED

OTHER INDIAN PRODUCERS

CHINESE PRODUCERS

SOUTH AFRICAN PRODUCERS

ANY OTHER ORIGIN

1. Overall company reputation

2. Honours business commitments

3. Professionalism in business dealings

Comment to Improve

C) ORDER EXECUTION

BALASORE ALLOYS LIMITED

OTHER INDIAN PRODUCERS

CHINESE PRODUCERS

SOUTH AFRICAN PRODUCERS

ANY OTHER ORIGIN

1. Invoicing in terms of accuracy

2. Delivery process( on time dispatch)

3. Commercial terms

4. Compliance of pre shipment documents (Shipping schedule)

5. Compliance of post shipment documents

Comment to Improve

D) SERVICE ATTITUDE

BALASORE ALLOYS LIMITED

OTHER INDIAN PRODUCERS

CHINESE PRODUCERS

SOUTH AFRICAN PRODUCERS

ANY OTHER ORIGIN

1. Frequency of visits by the accounts Manager/Sales representatives

2. Accounts Manager/ Sales representatives attempt to build up a relationship.

3. Adherence & Responsiveness to customers need & requirements

4. Response & Ability to handle complaints

5. Accounts Managers/Sales representatives knowledge level of market and product.

6. Accessibility of company executives

7. Response to enquiries

8. Company Brochure & sales material, Presentation

Comment to Improve

E) PRICE

BALASORE ALLOYS LIMITED

OTHER INDIAN PRODUCERS

CHINESE PRODUCERS

SOUTH AFRICAN PRODUCERS

ANY OTHER ORIGIN

1. Competitive price

2. Flexibility in meeting price request

Comment to Improve

F) RELATIONSHIP WITH THE COMPANY

BALASORE ALLOYS LIMITED

OTHER INDIAN PRODUCERS

CHINESE PRODUCERS

SOUTH AFRICAN PRODUCERS

ANY OTHER ORIGIN

1. Customer oriented policies

2. Cordiality & courteousness of behaviour

3. Honesty & ethics in commercial dealings

4. Appreciative gestures towards loyal customers

Comment to Improve

G) CUSTOMER LOYALTY

BALASORE ALLOYS LIMITED

OTHER INDIAN PRODUCERS

CHINESE PRODUCERS

SOUTH AFRICAN PRODUCERS

ANY OTHER ORIGIN

1. Organisation drive towards long term relationship

2. Appreciative gestures towards loyal customers

Comment to Improve

H) BUSINESS SYSTEM

BALASORE ALLOYS LIMITED

OTHER INDIAN PRODUCERS

CHINESE PRODUCERS

SOUTH AFRICAN PRODUCERS

ANY OTHER ORIGIN

1. Internal production process

2. Best practice being followed

3. Continual improvement in product and system

4. Transparency and flexibility

5. Compliance to legal requirement

Comment to Improve

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